Shipping & returns
Policy draft: shipping rates, destinations, dispatch timing, and return terms require owner approval before sales begin.
Ready-cut stones
Each live listing should identify the exact stone and its availability. Dispatch timing and shipping charges will be shown before an order is confirmed.
Custom work
Material, dimensions, price, payment schedule, and expected completion timing must be agreed before work begins. Do not send customer-supplied material without prior acceptance and instructions.
Damage or an order problem
Keep the packaging and photograph the stone and package if an item arrives damaged. Contact the studio with the order reference so the issue can be reviewed.
Returns and cancellations
A final return window, return-shipping responsibility, and custom-order cancellation terms have not yet been set. These must be provided before checkout is enabled.